Shipping & Returns

Last updated: 29 October 2026

Choose your country store

This website connects you to our country stores. Delivery charges, free-delivery thresholds and express availability vary by store. Check the store you are buying from; its basket shows the available method and final charge before payment.

Delivery times and tracking

Standard orders are dispatched within 2 working days, then delivered in up to 7 working days by tracked courier. Where offered, express orders are dispatched within 1 working day, then delivered in 3 to 5 working days. Check your country store for availability, destination coverage and charges.

Tracking details are emailed when your parcel ships. Items may arrive in separate parcels. For delivery outside a store’s listed area, confirm availability and timing before ordering.

Returns and cancellation

Our voluntary change-of-mind window is 15 days from delivery, subject to the conditions and product-specific exclusions on your country store. No handling or restocking charge applies. Customers pay change-of-mind return postage. Faulty, damaged or incorrect goods and statutory rights are handled separately. See Shipping & Returns for country policy links.

Cancellation before dispatch is free. Contact the store as soon as possible. Once dispatched, follow its returns process. Arrange a return before sending goods so the store can provide the correct address.

Refunds

Refunds are processed within 24 to 48 hours after returned goods are received and checked. Your payment provider may take additional working days to show the money in your account.

Faulty or incorrect goods

Contact the store promptly so it can arrange the appropriate remedy at its cost. The voluntary return conditions do not limit applicable statutory rights.

Need help?

Email [email protected] with your store and order number.